 POLICY STATEMENT
Fairmont SpecialtySM is committed to
the privacy, security, and accuracy of its customers' personal information.
Personal information includes all information in our possession about or relating
to our current and former customers.
Customers include all natural persons who are applicants, policy holders, beneficiaries
of our policies, or claimants
under our policies. Fairmont SpecialtySM and its employees are expected to maintain
the confidentiality of Fairmont SpecialtySM's customers'
personal information at all times and to inform third parties to whom they
disclose such information of Fairmont SpecialtySM's privacy
policy with respect to the protection of that information.
DISCLOSURE OF
PERSONAL INFORMATION
Employees with access to personal customer information must only disclose such
information to those persons who
need the information in order to conduct authorized insurance transactions
in accordance with established practices
and procedures. The following transactions are authorized insurance transactions,
when such functions are
done by or on behalf of Fairmont SpecialtySM.
- Processing insurance claims;
- Underwriting insurance products
requested by the insured;
- Obtaining or maintaining reinsurance
or stop loss or excess loss insurance;
- Performing institutional risk control;
- Taking measures to prevent actual
or potential fraud;
- Processing premiums (except for
health information);
- Administering insurance benefits
or claims;
- Servicing or processing and insurance
product that a customer requests or authorizes;
- Administering, carrying out, or
enforcing a transaction that a customer requests or authorizes;
- Participating in medical, scientific,
or public policy research projects;
- Providing conformation statement
or other record of a transaction, or information on the status
or
value of an insurance product or service to the customer or the customer's
agent or broker (except
for health information) and;
- Authorizing, settling, billing,
processing, clearing, transferring, reconciling, or collecting
amounts charged,
debited or otherwise paid using a debit, credit, or other payment card;
check or account number, or other
payment means (except for health information).
Personal information may also be disclosed
to rate advisory organizations, guaranty funds or agencies, agencies
that
are rating Fairmont SpecialtySM, persons that are assessing Fairmont SpecialtySMs
compliance with industry standards, and Fairmonts
attorneys, accountants, and auditors as needed. In certain circumstances, personal
information may be disclosed to
insurance regulators or law enforcement agencies. Personal information may
also be disclosed as necessary to comply
with laws, rules, or other applicable legal requirements and to respond to
subpoenas, summons or judicial process.
Health information about our customers
should never be disclosed to a third party unless that party needs
the information
to perform one of the functions described above on our behalf. Health information
should not be disclosed to accountants
and should only be disclosed to attorneys or auditors if they need such information
to protect our rights or to conduct an
audit. Health information may not be disclosed to a policyholder other than
the customer without the express written
consent of the customer.
Appropriate measures
will be taken to ensure that third parties protect the confidentiality
of customers personal
information.
Employees who interact with such third parties should periodically remind those
third parties of their responsibilities with
regard to the personal information of customers. If any employee discovers
that third parties are improperly disclosing
customers personal information, that employee must immediately inform
his or her immediate supervisor.
It is the policy
of Fairmont SpecialtySM never to sell a customers personal
information. It is also the policy of Fairmont SpecialtySM
never to distribute a customers personal information to a nonaffiliated
third party for marketing purposes. All employees are
expected to comply with these policies.
PROTECTION OF
PERSONAL INFORMATION
Fairmont SpecialtySM takes the protection of its customers personal
information very seriously. All employees with access to
personal information are expected to take the utmost care to protect such information.
Employees who have no business
need to access a customers personal information are strictly prohibited
from doing so.
Personal information about customers is maintained in an electronic form in
Fairmont SpecialtySM Systems. Only employees who need to
use such information for business purposes will be given access to these Systems.
Such employees must only access the
information they need in order to perform a legitimate business transaction.
Hard copies of documents containing personal information about a customer must
be maintained in a monitored area. Only
employees with a business purpose for using such documents will be given access
to that area. Employees with a business
purpose for accessing files are expected to do so only as needed to perform
a legitimate business transaction and in
compliance with Fairmont SpecialtySMs privacy policies. When an employee is using a
file that contains personal information about a
customer, that employee must ensure that the file is properly secured at all
times.
ACCURACY OF PERSONAL INFORMATION
It is very important that all of the personal information that we maintain
about our customers be accurate and up to date.
Employees responsible for collecting such information or for entering it into
our systems must take care to ensure that the
information is accurately recorded. If an employee learns that information
in a customers file is incorrect, the employee
must correct that information or take actions such that the personal information
is not further utilized for any purpose.
EXCEPTIONS
It is very important that all of the personal information that we maintain
about our customers be accurate and up to date.
Employees responsible for collecting such information or for entering it into
our systems must take care to ensure that
the information is accurately recorded. If an employee learns that information
in a customers file is incorrect, the employee
must correct that information or take actions such that the personal information
is not further utilized for any purpose. |